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What Hardware is Used in Desktop Support

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Lessons List | 12 Lesson

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26 Reviews


Oscar Chavwz

very interesting course 2024-11-28

Marjorie Blase

Good resource 2024-11-26

Mariana Souza

the teacher was clear enough to exlplain every thing perfectly!!! thanks a lot.... 2024-11-16

malewa

it is great course, happy to be informed there are variety of things to be done by it support employees, always thought it was easy job which is no fun, but it was explained so nice to me thank you , and i can not wait to begin my path in it. 2024-11-12

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Course Description

Desktop support fundamentals course, in this course we will learn about the Desktop Support fundamentals. You'll gain a comprehensive understanding of the essential skills required to provide effective technical support for desktop environments. The course covers key topics such as troubleshooting common hardware and software issues, managing operating systems, and configuring network connections. You’ll also learn how to assist users with software installations, updates, and backups, as well as how to manage user accounts and permissions. Additionally, the course emphasizes the importance of customer service skills, teaching you how to communicate effectively with end-users to resolve their technical problems efficiently. By the end of this course, you'll be equipped with the foundational knowledge needed to excel in a desktop support role, making it ideal for aspiring IT professionals looking to enter the field of technical support.