In this video we show you the Best 40 Help Desk and Desktop Support Interview Questions and Answers.

Preparing for your interview with this list of questions and answers will amaze your interviewer, and help you get your Desktop Support, Help Desk, or Service Desk job.

The following are the questions that are answered in the video:

#1 – Why do you want to work as a desktop support specialist?
#2 – Give us an example of a ticket that you resolved. What was the problem and what steps did you take to solve it?
#3 – You receive a ticket in which a user’s monitor is not working. How will you solve this problem?
#4 – What is Safe Mode?
#5 – What is Active Directory?
#6 – What is Blue Screen of Death and how do you fix it?
#7 – A user complains that their system is running very slow. How would you solve this problem?
#8 – Describe a situation where you had an angry client or user.
#9 – A user is finding it difficult to configure a printer on their computer. How can you help them?
#10 – How will you make sure that a system is not infected with a virus?
#11 – What is PTR (Pointer Record)?
#12 – What is a Logical Drive?
#13 – What is the purpose of a Logical Drive?
#14 – How do you get the MAC address for a specific NIC?
#15 – How does a VPN work?
#16 – What happens behind the scenes when you type “google.com” in the browser and hit enter?
#17 – What is the single most important factor that must be present in your work environment for you to be successful, and happily employed?
#18 – How does a router work?
#19 – You are asked by the company CEO to make sure that no employee in the company is able to open Facebook. How will you implement this policy?
#20 – What is a PST file and why is it important?
#21 – A user complains that their computer clock resets every time they restart their PC. How would you solve this problem?
#22 – How you can you backup Outlook emails?
#23 – What is DHCP?
#24 – Ok. Can you tell me, in a bit more detail, how DHCP works?
#25 – What is SCSI?
#26 – What is the difference between incremental backup and differential backup?
#27 – You talked about DNS earlier in the interview. Can you explain what is DNS?
#28 – What is Reverse DNS Lookup and Forward DNS Lookup?
#29 – A user is unable to log in their computer even when they are typing their password correctly. How can you solve this problem?
#30 – What is the difference between FAT32 and NTFS?
#31 – What is IMAP?
#32 – What is a Cross Cable?
#33 – What is boot.ini and when do you use it?
#34 – Explain Cookies
#35 – What is the difference between serial and parallel ports?
#36 – What is a phishing attack?
#37 – What’s Your Biggest Weakness?
#38 – What Are Your Salary Expectations?
#39 – Why Should We Hire you?
#40 – Do you have any questions?

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