#BusinessEnglish #TelephoneEnglish #BusinessEnglishTelephone

Telephone English conversation lesson about answering the phone. Download this English video from the Business English Pod website:
https://www.businessenglishpod.com/

In this 925 English video we’re going to learn how to answer the phone in English.

Using the telephone in English is an important skill for business English. But the way we communicate is a little different from in-person business English conversations. We have some special expressions we use to answer the phone, ask for clarification, and get a call back.

Watch our other telephone English conversation lesson here:
https://www.youtube.com/watch?v=P4Ph0Ct5HXc

Lesson Chapters:
0:00 Telephone English Start
0:49 Answering the Phone
2:30 Clarifying
4:17 Asking for a call back.
6:23 Telephone Conversation Example
7:21 Telephone Conversation Practice

At the start of a business English telephone conversation, it’s a good idea to make sure the other person knows who you are. You can identify yourself in a few different ways. Besides saying “my name is,” we often use the expression “this is” before our name.

Now, because we only have a person’s voice on the phone, there’s a higher chance we don’t understand something. It might be a single word or a whole sentence that isn’t clear. In this situation, you need to ask for clarification.

Another common situation is when you need to talk about calling someone back. Maybe you called a business to talk to someone who’s not there. Or maybe someone called your business to talk to someone who’s not in. In any case, we need to arrange a callback.

Polite ways to arrange a callback often use the expressions “could you” or “would you.” For example, you might say “could you ask John to call me back?” or "would you like Tom to call you back later?”

That’s all for this 925 English video lesson! We’ve learned some business English telephone phrases to identify yourself on the phone, ask for clarification, and talk about calling someone back. We’ll be back soon with some more useful English expressions.

925 English is a course of business English videos for English beginners (CEFR Level A2). With 925 English videos you can learn business English phrases and vocabulary for work:
https://www.businessenglishpod.com/category/video/

#TelephoneEnglish #BusinessEnglish @BusinessEnglishPod