This session includes an overview of OneDrive for Business service and OneDrive for Business Sync client. Learn about troubleshooting and data collection steps for common scenarios.

Timestamps:
00:00 Intro
02:01 OneDrive for Business Overview
04:21 OneDrive provisioning
06:50 OneDrive Apps
08:03 OneDrive for Business Admin Center
13:01 OneDrive Sync Client
16:18 Sync process for OneDrive for Business
18:55 Restore OneDrive
22:03 Files on Demand
23:50 Known Folder Move
26:14 OneDrive Deletion Process
28:39 Troubleshooting OneDrive for Business
29:09 Common Issues
31:10 Restrictions and Limitations in OneDrive
32:43 Troubleshooting using SARA
33:54 OneDrive Storage Issues
34:50 OneDrive Deprovisioning issues & Restoration steps
36:42 OneDrive “Shared with Me” issues
37:23 File duplication issues with computer name
38:32 Common issue of OneDrive Client in Windows & MAC
39:31 Common issue of OneDrive App in Android & IOS device
40:31 Troubleshooting Error: "You're already syncing this account.“ – MAC
41:16 OneDrive Site Issues
42:18 Error Codes of OneDrive Client
43:10 OneDrive VDI Support

References:
Manage sharing on OneDrive
https://docs.microsoft.com/en-us/onedrive/manage-sharing

Configure Sync on Windows
https://docs.microsoft.com/en-us/onedrive/use-silent-account-configuration

Configure sync on Mac
https://docs.microsoft.com/en-us/onedrive/deploy-and-configure-on-macos

OneDrive retention and deletion
https://docs.microsoft.com/en-us/onedrive/retention-and-deletion

Invalid file names and file types in OneDrive and SharePoint
https://support.microsoft.com/en-us/office/invalid-file-names-and-file-types-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa

Fix OneDrive sync problems
https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2

Fixes or workarounds for recent issues in OneDrive
https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

Use the sync app on virtual desktops
https://docs.microsoft.com/en-us/onedrive/sync-vdi-support

Set the default storage space for OneDrive users
https://docs.microsoft.com/en-us/onedrive/set-default-storage-space

How UPN changes affect the OneDrive URL and OneDrive features
https://docs.microsoft.com/en-us/OneDrive/upn-changes

What to do when you're redirected to your Delve profile page after you click OneDrive on the Microsoft 365 app launcher
https://support.microsoft.com/en-us/office/you-re-redirected-to-your-delve-profile-page-after-you-click-onedrive-on-the-microsoft-365-app-launcher-2af26640-9ddf-46c3-8912-6af30efcc7b0

What do the OneDrive error codes mean?
https://support.microsoft.com/en-us/office/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded