Although some e-learning may take advantage of technologies like video chat, the majority of communication will not be face-to-face. Text-based communication, especially when mediated through a computer, is significantly less rich than when communication occurs face-to-face. This reflects the fact that someone reading text on a computer screen from a colleague or trainer is missing a lot of nonverbal information, like facial expressions and tone.

This lack of additional information makes it much easier for miscommunications to occur—particularly when communicating internationally or with non-native speakers. The sender is also less likely to correct the miscommunication because he or she also lacks the visual or auditory hints that would imply the need to provide more explanation. Surprisingly, the psychological distance created by virtual communication may provide a benefit. Specifically, this distance may create a sense of security for non-native and international speakers to communicate.

Diversity may also negatively impact virtual communication because of individual comfort with virtual communication. Many people do not have access to technology or the Internet, which makes it more difficult for them to train online. Some are more comfortable with technology than others. Discomfort with virtual communication may plays an important role in successful transfer of training on the job. Of course, there are several positives with organizations utilizing virtual communication, including the costs and capabilities of communicating virtually as well as other benefits based on employee diversity.