The balanced scorecard measures financial, customer service, and business performance. All four dimensions of the scorecard are equally important, and results relate to one another through the systems effect. The BSC plays to the well-known management adage “If you want to manage it, you’ve got to measure it, and you get what you measure and reinforce.”

Dashboards are essentially a visual progress report that measures key performance indicators of objectives or processes and can be used as a tool to increase productivity. A manufacturing dashboard can display numbers related to productivity of the number of products and/or parts manufactured and inventories (internal business performance). HR dashboards can deliver training and track recruitment average days and cost per recruitment