The message-receiving process is not a simple linear process. We listen, analyze, and check understanding constantly as we have a conversation, as well as change from receiver to sender of messages. So the best way to receive messages is to be an active listener. Active listening puts the three parts of the message-receiving process together by using verbal and nonverbal communications to show the sender that the receiver is fully engaged and cares about the sender as a person.

Active listeners look for signs that the other person wants to talk; they ask open-ended questions like “How is it going?” and encourage the person to elaborate. They lean forward and nod their head, look at the person and make eye contact, and ask questions and paraphrase to ensure they understand what the person is saying and means. Active listeners use reflective responses.