Frequently, conflicting employees cannot resolve their dispute. In these cases, the manager or an outside mediator should mediate to help them resolve their differences. Be a mediator, not a judge. Make employees realize it's their problem, not yours, and that they are responsible for solving it. Get the employees to resolve the conflict, if possible.

Remain impartial, unless one party is violating company policies. Don’t belittle the parties in conflict. Remember that what you think about affects how you feel, and how you feel affects your behavior, human relations, happiness, and performance. Think about the specific behavior that is causing the conflict and how to resolve the issue.