Managers need to get the best from their teams. They need to win cooperation, resolve conflict, and communicate ideas. These lie in the Emotional Intelligence domain of Social Skills.

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Watching this video is worth 2 Management Courses CPD Points*.
See below for details

Overview of Emotional Intelligence
This video is part of course module number 1.4.2
Program 1: Managing Yourself
Course 4: Emotional Intelligence
Section 2: The Components of Emotional Intelligence

Other videos in this section include:
Self Awareness https://youtu.be/qcWMsY2erI4
Self Regulation https://youtu.be/va1r9mDTdJo
Self Motivation https://youtu.be/sJg3as0Kw1I
Social Skills https://youtu.be/l1JlcG_flj4



= = LESSON NOTES
The key components of Social Skills are:
• Excellent communication
• Inspirational leadership
• Teamworking
• Influencing and persuading skills
• Coaching and mentoring
• Collaborating, delegating, and managing conflict
• The ability to build rapport

‘People like people who are like themselves.’
Rapport is noticing and focusing on the similarity between yourself and the other person. Build rapport by increasing the similarities and we break rapport, by introducing differences. Some of the ways we can build rapport are:
• Dressing similarly
• Finding common interests, history, perspectives
• Matching posture, speech patterns, gestures, and expressions (synchrony)
• Listening

Build Your Social Skills
==================
Make time to get to know people, to listen to them, and to value them for who they are and what they can contribute – rather than deprecating them for their shortcomings.

Build your relationship through familiarity. Speak whenever the chance arises, and if it does not, make opportunities.

Give positive feedback, support, encouragement, and praise. And seeking their ideas, opinions, and advice will make the relationship more balanced.

Be prepared to take your share of the work, the blame, and anything else you expect of others, which is difficult or unpleasant.

Through it all, remain confident, resourceful, and optimistic.

Be likeable by smiling and being courteous.

Be respectful of everyone. If their behavior or performance is not all it could be, address the issues while remaining respectful of the person.


= = RECOMMENDED EXERCISE
1. Watch our video on Listening Skills https://youtu.be/YCIryXl-ApI
2. For two weeks, practice your listening skills mindfully at every opportunity (4 MC CPD Points)
3. Now choose one of the other ideas for improving your social skills. Apply that for a further 2 weeks (4 MC CPD Points)


= = DOWNLOADS
Free Resources
🧰 CPD Tools - https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3)

= = RECOMMENDED READING
Emotional Intelligence: Why it Can Matter More Than IQ
https://geni.us/KxAZAZ8
Working with Emotional Intelligence
https://geni.us/R024Ax
The New Leaders: Transforming the Art of Leadership
https://geni.us/5ziIw
Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships
https://geni.us/Xn6BpoK
Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life
https://geni.us/Ne8Wz
EQ Applied: The Real-World Guide to Emotional Intelligence
https://geni.us/XoqvY


⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

= = MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
- If you simply watched the video, record 2 MC CPD points
- If you also carried out all of the recommended exercises, score a total of 10 MC CPD points

= = CHAPTER MARKERS
00:00 - Getting the best form your team
00:23 - The key components of Social Skills
00:50 - Rapport
01:42 - People like people who…
01:57 - The foundation for social skills
02:25 - Non-verbal Communication
03:18 - Build your social skills
05:32 - Applications for social skills

#ManagementCourses #Emotional Intelligence #Social Skills