Conflict has generic stages, and different management techniques are required at different stages. The "smoke" state is where conflict events begin to surface and signal tension or dissatisfaction. Often tension results from misunderstandings and can be remedied through the dissemination of accurate information. The "discussion" stage follows and results from ignoring the situation. Discussion makes the sources of the conflict widespread and formally recognized, with individuals taking sides and polarizing the workplace.
The "fire" stage develops when conflict erupts into the open as a result of verbal accusations or unprofessional behavior, and administrative action is required immediately through the process of conflict resolution before total disruption occurs. During this stage, people "take sides," emotions run deep, and the conflict requires all involved parties to spend time and energy on the issue. The "ashes" or final stage is a period of reassessment or natural healing. Here, the leader must determine the root cause of conflict and take measures to negate its recurrence.