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TABLE OF CONTENTS

00:00:00 Introduction
00:00:32 Types of Process Groups in Quality Management
00:01:38 What is Quality Management(QM)
00:03:13 Quality Related Concepts
00:07:35 Quality Management Experts
00:09:47 Quality Related Concepts from GURUS
00:12:31 Point to Ponder - QM
00:15:52 Cost of Quality
00:17:28 Quality Management Overview