value creation, strategic positioning, efficiency frontier, diminishing returns, Basic Strategy Paradigm, business operations, business organization, primary operations, supporting operations, research & development, production operations, marketing & sales operations, customer service, service operations, IT operations, logistics, logistics operations, human resources, human resource operations, business functions, business departments, functional design, functional organization, external environment, internal environment, business infrastructure, infrastructure operations, organization structure, control function, control systems, culture, business culture, firm culture, top management, executive management,