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00:00 How To Deal With Angry Customers, Clients, & Prospects - Conflict Management Skills
00:44 Understand Where The Conflict is Coming From
01:40 Understand Your Goal and The Other Person's Goal
02:41 Share How You Feel Without Blaming Others
06:29 Why Some People Always Seem to Get Into Arguments
09:21 What To Do When You're In Conflict


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How To Deal With Angry Customers, Clients, & Prospects Intro
In this video, you're going to learn how to handle angry customers, clients, and prospects. You're also going to get a step-by-step action plan to resolve conflict.

Understand Where The Conflict is Coming From
The first step to deal with angry clients to understand where the conflict is coming from. Most of the time, conflict stems from miscommunication.

Understand Your Goal and The Other Person's Goal
Once you understand that you need to understand the situation from the customers' perspective, you'll need to figure out their goal. What is it they want from a given conflict. You'll also want to ask yourself what your plans are as well.

Share How You Feel Without Blaming Others
To deal with angry prospects, you'll need to call out how you feel. Instead of trying to prove someone is right or wrong or victimizing yourself, you can instead simply share how you feel. This is one of the most potent techniques when it comes to conflict resolution.

Why Some People Always Seem to Get Into Arguments
Some people always tend to get into arguments and don't know how to properly handle conflict. They indeed lack conflict management and conflict resolution skills. But more importantly, they're missing the self-awareness to catch what they are doing. Usually, they're trying to prove to another party that they're right. You'll want to seek truth instead of saying who's right and wrong.

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Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became one of the top performers in North America in just one year.

After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.

Since then, Patrick has trained over 70,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.

Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.

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