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In this video I explain the difference between an algorithm and a heuristic and provide an example demonstrating why we tend to use heuristics when solving problems. While algorithms provide step-by-step procedures that can guarantee solutions, heuristics are faster and provide shortcuts for getting to solutions, though this has the potential to cause errors. In the next few videos we'll see examples of heuristics that we tend to use and the potential decision-making errors that they can cause.

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