Usability Engineering
Playlist Link: https://www.youtube.com/playlist?list=PLwdnzlV3ogoXbHqtergiacfxKr_HJfvzQ

Concepts covered: Concept of mapping various user's goals, needs and experiences are mapped and generalized with the help of a team is discussed and even things that has to be focussed to retain maximum benefits from the projected data are also described. Various types of mappings like Empathy mapping, Journey mapping, experience mapping and Service blueprint, that are used in design community are also explained along with their usage contexts.

Prof. Debayan Dhar
Department of Design Engineering
Indian Institute of Technology Guwahati