“Technology is a real equalizer,” states Cindy, a Site Reliability Engineer at Google. Have you ever thought about that and how it relates to a career in IT? Cindy describes the current world culture, as opposed to that of a decade ago, and the opportunities for advancement and self-improvement that have been created by the accessibility of technology.

This video is part of the Google IT Support Certificate, which introduces learners to troubleshooting, customer service, networking, operating systems, systems administration, and security. The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in IT.

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