Process improvement is looking at data to understand how we can make something more effective and cost effective. Jacob, a Product Operations Manager at Google, speaks about why he is always looking to see if he can be managing things better going forward.

This video is part of the Google Project Management Certificate, which introduces learners to project management fundamentals including various approaches, tools and templates, goal-setting, risk management, team dynamics, and data-driven decision making.

The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in Project Management.

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