Designing Experiences for Your Clients (Coffee Run) [VLOG 011]

When you are a designer it’s easy to get caught up with the work and forget about the fact that we are at our core a customer service industry. We service customers by solving problems and creating experiences… But what about the experience your clients have working with you? Not just the reaction they have to your work, but to interfacing with you.

As I go out for a coffee run I ponder the question “What kind of experience am I offering people?” The choices that I have during my coffee run indirectly mimic the choices that clients have when choosing us for their next project, and also their desire to return for more. Whether you are a designer, developer, business person or just creative trying to make their way in the world, make sure that you consider what value you offer to people as well as your deliverables.

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