Quality Management Introduction
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Course Description
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.What are the 7 quality management principles?
THE SEVEN PRINCIPLES OF QUALITY MANAGEMENT
Engagement of people.
Customer focus.
Leadership.
Process approach.
Improvement.
Evidence-based decision making.
Relationship management.What is the purpose of quality management?
The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. If there are process issues or opportunities, this is then fed into the quality management system to ensure continuous improvement.
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